Category Archives: Company

Tella Tool Has a New ERP System

As technology improves, companies must adapt to stay current with the times, and take advantage of new ideas and solutions that will improve their business.  Here at Tella Tool we have recently taken the step of adding a new ERP system from Plex which will give us a single platform for all of our ERP operations.

ERP stands for Enterprise Resource Planning, and is a business process management software that allows a company to integrate back office functions related to technology, sales and human resources.  At Tella Tool, we chose a cloud based ERP system so we would have a system that is accessible to us anywhere in the world at any time.   The centralized service and infrastructure saves us from having to host the system on internal servers which we would have to maintain, and allows for regular updates for security and maintenance purposes.

One of the biggest advantages of implementing this new system was the ability to have customer interaction in real time.  We can now perform transparent EDI transactions with our customers in the new system without the need for any additional external software.  In our new ERP system, we also now have all the sales tracking software we need to track leads, and save and view our customer’s purchase history with us.  The security of our new system is top of the line, from ironclad firewalls to automated security sniffers that make sure our data and our clients data is always secure.

Our new ERP system also gives us the ability to collect and integrate plant floor data including up time and downtime in one easy system.  We can also monitor efficiencies and keep track of inventory easily with it.  With the Manufacturing Execution System (MES) built into the ERP system, we can now connect every machine, device or console on the plant floor to the system, forming a cloud-based backbone that removes the need for third-party software and allows for new features and functions to be rolled out which keeps both Tella Tool and its customers on the leading edge of technology.

As a leading custom job shop, with state of the art capabilities for tooling, stamping, fabricating and machining, moving to a new ERP system with Plex is the next step in providing excellent service for our customers.  For the latest company news and updates follow us on Twitter and LinkedIn.

Diversifying your Business

Our mothers always told us not to put all of our eggs in one basket and boy, are we glad that we listened. This old adage applies to almost everything we do in life, but especially when it comes to how you run your business. We are fortunate enough to be able to offer our services to many different industries, including automotive, aerospace, defense, medical, telecommunications and more.

This diversity allows us to stay busy through every season. When one industry is booming like automotive is now, we know we’ll have enough work even when it is another industry’s slow season. Our four factories in both Illinois and Texas employ over 125 employees who are always ready to take on the next task. We take pride in taking care of our employees as well as they help us take care of our customers. This is another big reason we are always going after different markets, to keep them and their families well taken care of.

Since our inception,we have always felt that it is important to offset the peaks and valleys of the markets. Which is why we strive to serve so many industries. In order to accomplish this, our facilities are stocked with state-of-the-art machinery ready to take on any task. We take pride in offering great customer service and superb quality to our customers. If you would like to learn more about what we can do for your company, please contact us today!

ISO Certification – Everything You Need to Know

If your company wants to get ISO certified, there are several steps that need to be followed. When followed in order, you can implement a quality ISO process for your company, regardless of what industry you’re in or how big the company is. When you have your ISO Certification, customers will know you are serious about your business and employees will better understand processes in place for quality or organization.

After determining you want to be ISO Certified, it’s important to think about what exactly you want to get out of your certification. Things to consider are quality, customer satisfaction, profitability, and more. After deciding what areas to target, it’s important to implement the proper documentation, in accordance with the standards set forth by ISO. For example, you’ll need a Quality Manual and also Quality System Procedure documents. There are generic documents you can purchase and adjust as needed or you can hire a professional to construct the right documents if you need to get more specific.

With documentation in place, train employees with the new standards. Since not all employees may be affected by all aspects of the new guidelines, train accordingly. In order for the ISO to be as successful as possible, it’s important to make sure everyone is on the same page.

When you have completed these steps, it’s time to find a registrar. There are many registrars, so if you don’t know one you may want to consider using one that has worked with your type of industry before. Although this isn’t paramount, it can make things faster. After having used your new system for several months, you can set up a date and time to get a certification audit. You will want to make sure everyone is properly trained before getting certified and that you have any documentation, such as inspection or training records, readily available.

When you have done all of this, it’s time to get certified. Customers who see an ISO Certificate hanging on your wall will know your company cares enough to keep up with industry standards and that your service and/or products will meet their expectations.

Why is Customer Service Important?

While you likely have heard numerous times about the importance of customer service, it is not always clear why it is important. Here are the main reasons, why providing positive experiences for clients can encourage business growth.

Benefits of Quality Customer Service

Good customer service can go a long way towards growing your business. While you can place ads online, in print and via other venues, it is a glowing endorsement from a satisfied customer that can most effectively help your business expand.

When a client tells a friend, family member or colleague about a positive experience with your company, the endorsement means more than an ad in the paper from an unknown company. Word of mouth is an excellent way to bring you future business.

As well, you can learn from any negative customer experiences in order to improve them. Analyze which customers aren’t returning to your business and ask them why; if they are unhappy with your service, use their feedback to improve it.

Cautions about Customer Service

While customer service is important for a business of any size, a business cannot completely focus on it or try to improve it at a frantic pace. Indeed, many companies that have desperately pursued customer service as their primary goal have failed financially.

Instead, strive to put out quality products and services every time in a repeatable, continuous manner. This plan will result in long-term gains as your business attracts customers who seek high-standard products and services. When they are happy, they share their trustworthy feedback with friends, and that helps to grow your client base.

As well, a focus on customer success rather than customer service is the key. Work to maintain a quality relationship with clients to ensure their successes rather than stopping short at gaining their satisfaction. They will return to your business again and again with confidence that they will gain what was sought by using your company’s product or service in the first place.

Manufacturing capabilities

Fotosearch_k11353134TELLA TOOL & MFG. CO., is located in Lombard, and it is one of the companies that is continuously growing and progressing. Its total dedication to quality and personal interest in servicing the needs of the customers has earned a reputation of being one of the highest quality sources of precision metal products in the country.

Tella Tool is a leading custom job shop, which is equipped with the state-of the-art capabilities that include tooling. Tella Tool manufactures precision metal work for a wide variety of industries, including Aerospace, Telecommunications, Computer, and Automotive.

The following are the services offered by Tella Tool & Mfg.:

  • TOOL & DIE – They are involved in the designing and building of all the tooling and fixtures, from simple short-run dies to elaborate class AA progressive dies.
  • COMPLETE STAMPING LINE – They offer punch presses from 10 to 1000 tons.
  • MACHINING DEPT. – They are involved in CNC Machining Centers and CNC Turning Centers for both short-run and long-run orders.
  • SHEET METAL FABRICATIONS – They offer shearing, punching, (including 8 N.C. presses and one 2600 watt laser machine) drilling, forming, welding (conventional and robotics), grinding/polishing, and assembly depts.
  • MODEL SHOP – Prototypes are always welcome.

The Lombard facilities incorporate over 110,000 square feet with more than $25,000,000 in state of the art precision equipment to meet or exceed the needs of the customer and to deliver quality products which are expected by the customer. In addition, Tella has a 50,000 square foot facility in Brownsville. This facility, encompassing metal stampings utilizing presses up to 600 tons and maintains service for South and Southwest customers. This facility operates with Engineering and Management support from TELLA TOOL & MFG. CO., Lombard, IL.

Tella Tool Company History

We opened our doors in 1968 in Melrose Park, Illinois, where we built dies for Western Electric and International Harvester. Then two years later, when we started to fabricate components, we expanded to a larger facility in Stone Park, Illinois. Jump ahead seven years to 1977 and we have moved to Lombard, Illinois to a 25,000 sq.ft. facility and have begun manufacturing stamped components for the telecommunications industry and have expanded into the computer industry as well. By 1996, we have added 40,000 sq.ft., as the telecommunications and computer industries flourished, expanded our tool construction and machining capacity and have now entered into the automotive industry. In 2000, we expanded our operations to Brownsville, Texas to support our customers along the border.

Our Lombard, Illinois facilities are 16 miles from Chicago’s O’Hare Airport. We have over 75 employees ready to tackle all of your fabrication and secondary needs. Our fabrication capabilities include shearing, punching, CNC machining, laser, press brakes and turret punch presses. Our secondary services include drilling, forming, welding, grinding, polishing, tapping, TOX, staking, assembly and deburring.

In Brownsville, Texas, our plant is located just 4 miles from Brownsville International Airport, and only 11 miles from Matamoros, Mexico border. Our location affords us the ability to be in a NAFTA Free Trade Zone. We have over 25 employees and stamping presses ranging from 45-1,000 tons. Our secondary operations include staking, tapping, welding, cleaning and assembly.

Today, Tella Tool & Manufacturing occupies 150,000 square feet in 4 plants performing contract manufacturing for various industries through Metal Stampings, Fabrication Assembly and C.N.C Machining. All of our facilities are ISO/TS 16949:2009 and ITAR Registered.