Tag Archives: Customer Service

Tella Tool’s Prototype Capabilities

At Tella Tool & Manufacturing Company we are an industry leader in the metal stamping & assembly, fabrication and CNC machining business.  Currently we occupy 150,000 sq. ft. in 4 plants and 2 states, with over 125 employees providing metal forming and machining services to numerous industries.  We also offer full prototype capabilities, with quick turnaround service.  One industry that has taken advantage of this is the medical device manufacturing industry.

Prototypes are an essential component in the development of metal stampings, and fabricated and machined components.  They can save time and costs by detecting issues during the design phase, instead of after a full production run is completed.  At Tella Tool we have the resources and equipment to offer complete engineering support to develop prototypes of our customer’s concepts and designs.

Our prototype capabilities include the following equipment:

  • 3 Axis Laser
  • Vertical & Horizontal CNC machining
  • Press Brakes
  • Turret Presses
  • Mig, TIG and Spot Welding
  • Shear
  • Secondary punch presses

Our experienced, diverse and innovative Engineering team lends support, assistance and guidance through the entire product development process.  Our Engineers work hand-in-hand with our customers’ engineers to collaborate and ensure maximum efficiency and effectiveness through the design and prove out phases of a program.

Along with our prototype capabilities, we also offer program management resources which are dedicated to transforming the customer’s vision and expectations into an executable plan.  Our capabilities and experience allow us to streamline the delivery process, control costs and improve project results.  We will align our project management strategies directly with our customer’s business goals and objectives to make sure we meet their needs and expectations.

For more information regarding our prototype capabilities, as well as our other services and capabilities, visit our website or contact us here.  For the latest company news and updates, be sure to follow us on Twitter and LinkedIn.

Why is Customer Service Important?

While you likely have heard numerous times about the importance of customer service, it is not always clear why it is important. Here are the main reasons, why providing positive experiences for clients can encourage business growth.

Benefits of Quality Customer Service

Good customer service can go a long way towards growing your business. While you can place ads online, in print and via other venues, it is a glowing endorsement from a satisfied customer that can most effectively help your business expand.

When a client tells a friend, family member or colleague about a positive experience with your company, the endorsement means more than an ad in the paper from an unknown company. Word of mouth is an excellent way to bring you future business.

As well, you can learn from any negative customer experiences in order to improve them. Analyze which customers aren’t returning to your business and ask them why; if they are unhappy with your service, use their feedback to improve it.

Cautions about Customer Service

While customer service is important for a business of any size, a business cannot completely focus on it or try to improve it at a frantic pace. Indeed, many companies that have desperately pursued customer service as their primary goal have failed financially.

Instead, strive to put out quality products and services every time in a repeatable, continuous manner. This plan will result in long-term gains as your business attracts customers who seek high-standard products and services. When they are happy, they share their trustworthy feedback with friends, and that helps to grow your client base.

As well, a focus on customer success rather than customer service is the key. Work to maintain a quality relationship with clients to ensure their successes rather than stopping short at gaining their satisfaction. They will return to your business again and again with confidence that they will gain what was sought by using your company’s product or service in the first place.